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Delivery
UK items are sent by Royal Mail Tracked 24* or Royal Mail Special Delivery**, with the exception of goods exceeding a critical weight. Such items will be delivered by Courier, unless the customer specifically requests otherwise.
PLEASE NOTE:
*ROYAL MAIL TRACKED 24 provides tracking updates via email and/or text so you can monitor your delivery. Provides compensation for the full value of the order up to a maximum value of £150.00. Does not require a signature.
**ROYAL MAIL SPECIAL DELIVERY provides compensation for the full value of the order up to a maximum value of £750.00. Special Delivery is also GUARANTEED FOR A NEXT DAY DELIVERY service and requires a signature.
If the customer declines Special Delivery, Pure Bio Ltd. cannot provide replacement or reimbursement in the case of loss or damage.
Delivery costs Effective from 25 March 2024: UK (GBP)
Royal Mail Tracked 24
| Total Weight | Postage & Packing |
|---|---|
| Up to 250g | £4.10 + 20% VAT |
| 251 - 750g | £4.30 + 20% VAT |
| 751 - 1000g | £5.35 + 20% VAT |
| 1001 - 1250g | £6.65 + 20% VAT |
| 1251 - 2000g | £7.50 + 20% VAT |
Royal Mail Special Delivery
(guaranteed next day delivery)
| Total Weight | Postage & Packing |
|---|---|
| Up to 100g | £8.60 + 20% VAT |
| 251 - 500g | £9.10 + 20% VAT |
| 501g - 1000g | £10.60 + 20% VAT |
| 1001 - 2000g | £13.85 + 20% VAT |
| Up to 20kg | £25.00 + 20% VAT |
EUROPE, USA & REST OF THE WORLD
Items to Europe, USA and the Rest of the World will be sent using AIRMAIL or INTERNATIONAL SIGNED FOR.
PLEASE NOTE:
AIRMAIL provides no compensation in the event of loss or damage of your order and is NOT trackable.
INTERNATIONAL SIGNED FOR provides compensation for the full value of the order up to a maximum value of £250.00. This is a trackable option so you can monitor your delivery on its journey. Please note that a signature is required at the time of delivery.
If the customer declines International Signed For, Pure Bio Ltd. cannot provide replacement or reimbursement in the case of loss or damage.
Europe
| Total Weight | Airmail | International Signed for |
|---|---|---|
| Up to 250g | £6.75 | £15.99 |
| 251 - 500g | £8.02 | £17.50 |
| 501 - 1000g | £10.50 | £20.50 |
| 1001 - 1500g | £13.22 | £23.50 |
| 1501 - 2000g | £15.85 | £26.50 |
USA
| Total Weight | Airmail | International Signed For |
|---|---|---|
| Up to 250g | £12.85 | £23.25 |
| 251 - 500g | £16.60 | £26.25 |
| 501 - 1000g | £23.60 | £32.25 |
| 1001 - 1500g | £30.85 | £38.25 |
| 1501 - 2000g | £38.09 | £44.30 |
Rest of the world
| Total Weight | Airmail | International Signed For |
|---|---|---|
| Up to 250g | £9.10 | £18.75 |
| 251 - 500g | £13.35 | £22.50 |
| 501 - 1000g | £21.85 | £29.99 |
| 1001 - 1500g | £30.10 | £37.50 |
| 1501 - 2000g | £38.50 | £44.99 |
For international deliveries there is a weight limit of 2000g (2kg) per order. Any orders in excess of this should be submitted as separate orders and will also be despatched in separate packages.
Every attempt will be made to despatch all orders received before 3.30pm on the same day, but this cannot be guaranteed.
In the unlikely event that you do not receive a delivery please contact your local UK Royal Mail sorting office, or local customs office for international deliveries, to check it is not being held by them. Only once you have done this, please phone our sales office on 01403 730342 and inform us of the problem. We will then discuss with you the various options to resolve the issue.